Legal
Wholesale & B2B Supply Terms
Verification, volume pricing, settlement, and supply conditions for approved business accounts purchasing from VaultLabs.
Last updated: 2026-08-06 · Version 2.0 · Effective 2026-01-01
Scope and relationship to our Terms
These terms apply to approved business accounts buying at volume or on account, and to fulfilment partners ordering through the partner portal. They supplement our Terms and Conditions — where the two differ for a business account, these terms prevail for that subject matter. Where we have signed a separate supply agreement with you, that agreement prevails over both.
Account verification
A business account is approved only after we have verified the entity and the person acting for it. We may require a valid trade licence or equivalent registration, identification for the authorised signatory, confirmation of the research or laboratory purpose, and confirmation of the delivery site. You must tell us promptly if your licence lapses, your entity details change, or the authorised contact leaves. We may re-verify at any time and may suspend ordering until verification is complete. Providing false or outdated verification information is a material breach.
Volume pricing and minimum quantities
Approved accounts receive the discount tier and minimum order quantities shown in the wholesale portal. Pricing is confidential between us and you, applies only to the approved account, and must not be shared, resold as a price list, or used to broker supply to unapproved buyers. Tiers, thresholds, and eligible categories may be revised prospectively on notice; a revision does not change the price of an order already accepted. Where a tier requires a minimum quantity per product, orders below that quantity are priced at standard rates or held for correction.
Orders, acceptance, and allocation
A business order is an offer to buy and is accepted only when we confirm it. Where stock is limited we may allocate between customers on a reasonable basis, part-ship, or hold an order until it can be fulfilled in full, and we will tell you which applies. Forecasts you share are non-binding on both parties unless we confirm a reservation in writing.
Payment, settlement, and late payment
Unless we have agreed account terms in writing, business orders are payable before dispatch. Where account terms are agreed, invoices are payable by the due date stated on the invoice, in AED, without set-off or deduction. Cash on delivery is not available on accounts with agreed settlement terms. If an invoice is overdue we may suspend further dispatch, withdraw discount tiers, and require payment in advance for subsequent orders. Title to goods does not pass until we have received payment in full for that order, while risk passes on delivery as set out in our Terms and Conditions.
Resale and onward supply
Approval to buy at volume is not approval to resell to the public. If you onward-supply materials you must supply only to recipients who are themselves qualified for in vitro research use, must pass on the research-use-only restrictions and any handling and storage information supplied with the goods, must not repackage, relabel, dilute, or present the materials as your own manufacture without our written consent, and must not present them as approved for human or animal use. You remain responsible for your recipients' compliance and must keep records sufficient to support a recall.
Documentation and traceability
Certificates of Analysis and batch records are provided for lots where they have been published. You must maintain lot-level traceability for materials you receive and onward-supply, and must be able to identify affected recipients within a reasonable period if we notify you of a quality issue or recall. You must cooperate with any recall we initiate and must not continue to supply an affected lot after notification.
Returns for business accounts
Statutory consumer withdrawal rights do not apply to business purchases. Business returns are limited to transit damage, fulfilment error, and materially non-conforming goods, reported within 48 hours of delivery with supporting evidence and pre-authorised by us before shipment back. Correctly supplied materials ordered in error are not returnable once seals are broken or laboratory integrity is compromised. Our Refund Policy governs the process.
Compliance cooperation
You must cooperate with reasonable requests for information needed to satisfy our own compliance, licensing, or regulator obligations in relation to materials we have supplied to you, and must notify us promptly of any regulatory enquiry, seizure, adverse event, or misuse involving those materials.
Confidentiality
Each party will keep the other's non-public commercial information confidential and use it only for the purpose of the supply relationship. This obligation continues for three years after the last order and does not apply to information that is public through no breach, already lawfully held, independently developed, or required to be disclosed by law or a regulator.
Suspension and termination
We may suspend or close a business account where verification lapses or fails, where payment is overdue, where these terms or the Acceptable Use Policy are breached, or where continued supply presents a legitimate compliance risk. Either party may end the relationship on reasonable written notice. Orders already accepted are completed unless completion would itself breach law or these terms.
Liability between businesses
For business accounts, and to the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of contract, loss of anticipated saving, loss of data, wasted expenditure, or any indirect or consequential loss, whether or not foreseeable. Our aggregate liability arising out of or in connection with a business order is limited to the amount you paid for that order. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited between businesses under UAE law.
Governing law
These terms are governed by the laws of the United Arab Emirates and are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
Contact
Business account applications, pricing enquiries, and settlement questions: support@vaultlabs.shop · Sun–Thu, 10:00–18:00 GST.
Version
Policy version 2.0 · Last updated 2026-08-06.
These pages provide the current commercial policies of VaultLabs.shop and are not a substitute for independent legal advice.