Question 1

How do you verify product quality?

Accepted Answer

Where available, independent analytical documentation (such as HPLC) is associated with specific lots. Each product page and our batch verification portal indicate when documentation is published for a given lot.

Question 2

Do products include COA documentation?

Accepted Answer

Each order ships with a Certificate of Analysis and traceable lot number. Online COA files are published per batch when release is complete — use batch verification or contact support if a lot is not yet listed.

Question 3

How do I verify my lot number online?

Accepted Answer

Enter the lot number printed on your vial label at batch verification. The published COA should match your catalogue number, lot, and document type — confirming you are viewing the correct certificate.

Question 4

What is the difference between identity and purity?

Accepted Answer

Identity confirms the material matches the expected compound. Purity describes the proportion of the target compound relative to detected impurities in the analytical method used. They answer different laboratory questions.

Question 5

Does purity equal the labelled amount in the vial?

Accepted Answer

No. Purity is an analytical ratio. Labelled quantity (for example 10 mg) is a separate specification that may be supported by quantitative testing when published for that lot.

Question 6

What is the difference between supplier and independent testing?

Accepted Answer

Supplier or internal documents reflect release and handling records from the supply chain. Independent third-party testing is performed by an external laboratory. VaultLabs labels document type clearly on verification results.

Question 7

What does pending or unavailable mean?

Accepted Answer

Pending means the record exists in workflow but is not yet published online. Unavailable means no document is currently published for that lot and test type. Neither status implies a pass or fail result.

Question 8

How is cold-chain packaging handled?

Accepted Answer

Orders may be packed with insulated materials where applicable. Packaging methods depend on product format and dispatch settings configured at fulfillment.

Question 9

What areas in the UAE do you deliver to?

Accepted Answer

We dispatch across the UAE including Dubai, Sharjah, Abu Dhabi, Ajman, and other Emirates. Delivery windows are shown at checkout based on current settings.

Question 10

What are your dispatch cut-off times?

Accepted Answer

Next-day dispatch is available for many addresses when orders are placed before 4:00 PM GST, Sunday–Thursday. Checkout shows estimated delivery for your emirate.

Question 11

What payment methods do you accept?

Accepted Answer

Secure AED checkout supports card payment via Stripe where enabled, plus cash on delivery (COD) for eligible UAE orders. Payment options shown at checkout reflect current settings.

Question 12

How can I track my order?

Accepted Answer

After dispatch you receive tracking details by email. You can also look up status on the track order page using your order reference and email address.

Question 13

Do you offer wholesale or B2B pricing?

Accepted Answer

Yes. Wholesale pricing applies from five units per SKU on eligible catalogue items. Visit the wholesale page to request portal access or submit a bulk inquiry.

Question 14

How should I store research materials after delivery?

Accepted Answer

Follow the storage guidance on your product page and COA. Lyophilized peptides typically require dry, cool conditions; reconstituted materials need refrigeration per published specifications.

Question 15

Can I request documentation for a specific lot?

Accepted Answer

Yes. Use request documentation or contact support with your order reference and lot number. If a lot is not yet published online, support can confirm workflow status.

Question 16

Is vaultlabs.ae a separate website?

Accepted Answer

No. www.vaultlabs.shop is the official VaultLabs UAE storefront. The vaultlabs.ae domain redirects to vaultlabs.shop — there is not a separate catalogue on .ae.

Question 17

What does research use only mean?

Accepted Answer

VaultLabs products are supplied exclusively for in vitro laboratory research and analytical testing. They are not intended for human or animal consumption, medical, personal, or diagnostic use.

Question 18

What is your return policy?

Accepted Answer

See our Return & Refund Policy for eligibility, timelines, and research-material conditions. Contact support before returning any shipment.

Question 19

How do I contact support?

Accepted Answer

Email support@vaultlabs.shop, use WhatsApp or Telegram from the contact page, or open a support ticket. Hours: Sun–Thu, 10:00–18:00 GST.

Question 20

Can you advise on dosage or usage?

Accepted Answer

No. VaultLabs does not provide dosage, administration, protocol, or medical guidance. Products are for in vitro laboratory research only.

FAQ